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FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes. Worldwide shipping is already included in the price. We use DHL express with 3 days delivery time.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply browse our products, add your favorite items to the cart, and proceed to checkout
How do I know if my order is confirmed?
You’ll receive an order confirmation via email or WhatsApp once your purchase is placed.
Can I change my shipping address after my order is placed?
Yes, you can change it within 1 hour of placing your order by contacting our support team
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, we currently deliver only within the UAE
When will my order be shipped?
All orders are shipped within 24 hours of confirmation.
What is your return policy?
We accept returns within 3 days if the item is unused, in original packaging, and with tags.
How long will it take until I receive my order?
Flash Delivery: 2–3 hours in selected areas. Standard Delivery: Within 24 hours across the UAE.
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