Return & Exchange Policy

At Xhen Fashion, we value your trust and strive to provide you with high-quality products. Please read our policy carefully before making a purchase.

Returns

We do not accept returns on any products once sold.

Please make sure to review your order carefully before completing your purchase.

Exchanges

We offer exchanges within 7 days of delivery.

To be eligible for an exchange, the product must meet the following conditions:

- The product has not been used or worn.
- The original tags, packaging, and accessories are intact and in the same condition as received.
- Proof of purchase (order confirmation or receipt) must be provided.

Non-Exchangeable Items

- Products that show signs of use, damage, or missing tags/packaging will not be accepted for exchange.
- Certain items, such as customized or special-order products, are not eligible for exchange.

Process for Exchange

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your order number and details about the product you wish to exchange.
3. Our team will guide you through the exchange process.

Important Notes

- Shipping costs for returning the product to us will be the responsibility of the customer, unless the exchange is due to a defect or error on our part.
- Once we receive and inspect the product, we will process the exchange.