FAQs
Have a question ? We are here to help.
Can I return or exchange an item?
Yes, returns and exchanges are accepted within 3 days of purchase if the item is unused, in original packaging, and with tags.
What is the Check and Pay Policy?
Yes, only Xhen Fashion allows our valued customers to open the parcel, ensure satisfaction with quality first, and then pay.
How fast can you deliver?
- Standard Delivery — Within 24 hours across the UAE.
- Flash Delivery — Within 2–3 hours (Only in Dubai)
What if my item is damaged or incorrect?
Please contact our customer support immediately via WhatsApp or email. We will arrange for a replacement or refund.